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Grand Coffret Cadeau 3.00 €

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Delivery rates and times

{"type":"root","children":[{"type":"paragraph","children":[{"type":"text","value":"- Metropolitan France: Standard Colissimo delivery offered on all purchases. Colissimo collection point: offered on all purchases. Colissimo with signature: €7.95\n- Europe: €8 (free for orders over €100)\n- Spain & Italy: Colissimo with signature: €6.95 (free for orders over €39). Colissimo Pick-Up Relay: €3.95 (free for orders over €39).\n- United Kingdom: €9 (free for orders over €150)\n- French Overseas Territories: €15 (free for orders over €150)\n- Rest of the world: €18 (free for orders over €150)\n\nWe guarantee shipment within 48 working hours. "}]}]}

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You've got all the PATYKA gifts!

2 samples of your choice for free

29€

Free delivery to a pickup point

2 ou 3× sans frais avec Alma

2 samples of your choice for free (0€)

✕ Free delivery to a pickup point (29€)

2 ou 3× sans frais avec Alma (0€)

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Delivery charges and coupon codes are applied at checkout.

Need help? Contact us by email: e-boutique@patyka.com

48H shipping

Payment or 2 or 3 times free of charge from 50€

Pay in 2 or 3 instalments, free of charge

- From orders of €50 or more, pay in 2 or 3 monthly instalments, with no interest or extra charges!
- Choose Alma when you pay for your order.

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Questions fréquentes

If you can't find the answer to your question, please refer to our complete FAQ, located at the bottom of our website (Customer Service - FAQ) or contact our customer service department by e-mail at e-boutique@patyka.com.

Order & Payment

Promotional codes apply conditionally, during payment. Only one promotional code is allowed per order.

If your promo code doesn't work:

1) Make sure you meet the conditions for using the code.

2) Make sure the code is written correctly.

3) As a last resort, try applying the promo code in private browsing.

If the promotional code still doesn't work after following these steps, we're probably experiencing a technical problem. Please contact our Customer Service by e-mail at e-boutique@patyka.com.

If, for any reason, you are unable to place an order on our site, please contact our Customer Service department by e-mail at e-boutique@patyka.com.

You will then be able to place your order by telephone.

If you do not wish to provide your credit card details over the phone, we will be able to send you a payment link, which will allow you to confirm your order yourself.

When you place an order on patyka.com, we encode your information using Secure Sockets Layer (SSL) encryption technology, the most secure security protocol for online transactions to date.

You can therefore place your order on this site safely and with complete peace of mind.

Your bank details are encrypted using the SSL protocol and are never kept or saved on this site without your consent.

We offer payment by credit card or PayPal.

You also have the option of paying in 2 or 3 instalments free of charge, thanks to our partner Alma.

You have 14 working days from the date you receive your order to inform us that you wish to return one or more products.
They must be in their original condition and accompanied by the delivery note.

Please contact our customer service department before returning the product(s), by email to e boutique@patyka.com. Except in exceptional circumstances, you will be responsible for the postage costs.

Products purchased online on this site cannot be refunded or exchanged at an authorised distributor.
Similarly, a product purchased from an authorised distributor cannot be returned in the same way as a product purchased online on this site.

You can request trial samples from the brand's distributor stockists, where you will receive expert advice from professionals.

Here's the link to find your nearest stockist: https://patyka.com/apps/store-locator

We would also like to remind you that for every purchase on the https://patyka.com website, you'll receive 2 free samples.

Delivery & returns

PATYKA delivers to all countries except : Bonaire, Sint Eustatius and Saba, Bouvet Island, China, Slovenia, Svalbard and Jan Mayen, Ukraine, United States Minor Outlying Islands, Kingdom of Saudi Arabia.

Packages are dispatched within 48 working hours a er the order is con rmed. In metropolitan France, Colissimo commits to a delivery within 48 hours.

Outside the Schengen area, parcels are subject to customs checks that can slow down delivery, and over which PATYKA has no control. Outside Europe, the average delivery time is 3 weeks to 1 month.

For delivery outside France, the status will not be updated during transit.

We invite you to check its progress regularly using the tracking number that will be sent to you by email once it has been shipped, and that you can also nd by consulting your order history.

To access your order history, you will need to create an account on patyka.com, or eu.patyka.com for international orders.

Delivery costs:
– Metropolitan France: Colissimo without signature: €4.95 (free for orders over €29) - Colissimo collection point: €3.95 (free for orders over €39) - Colissimo with signature: €7.95
– Spain & Italy: Colissimo with signature: €6.95 (free for orders over €29). Colissimo Pick-Up Relay: €3.95 (free for orders over €39).
– Europe: €8 (free for orders over €100)
– United Kingdom: €9 (free for orders over €150)
– French Overseas Territories: €15 (free for orders over €150)
– Rest of the world: €18 (free for orders over €150)

Outside the Schengen area, any order is liable to be taxed. Patyka is not responsible for these fees and has no control over their amount.

Returns must be made within 14 days of receiving the order. It is imperative to contact us before returning an order.

The products being returned must be unused (unopened) and in their original packaging, which must be in perfect condition.

Return shipping costs are the responsibility of the customer, except in certain cases.

Refunds or exchanges will be processed upon receipt of the package at our warehouse, and we reserve the right to refuse a refund or exchange if the conditions are not met.

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Placing an order on our site does not mean that you have created an account. If your email address is not recognised even though you have entered it correctly, please create an account at https://patyka.com/account/login

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My cart

Delivery rates and times

Pay in 2 or 3 instalments, free of charge

Complete your beauty routine

Questions fréquentes

Order & Payment

Delivery & returns

Profil

My Account

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New customer

Registration confirmed

My cart

Add a gift box

Delivery rates and times

Pay in 2 or 3 instalments, free of charge

Complete your beauty routine

Questions fréquentes

Order & Payment

How do your promotional codes work?

My promo code doesn't work

I can't place order

Is my online payment secure?

What payment methods do you accept?

Can I return a PATYKA skincare product?

Is it possible to receive samples?

Delivery & returns

In which countries do you deliver?

What are the delivery times?

What are the shipping costs?

What are the return conditions?

Profil

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